Refund & Return Policy
Last Updated: September 13, 2026
Thank you for using Dietitian Nigeria. This Refund & Return Policy explains the circumstances under which refunds, cancellations, returns, and exchanges may be available for services and products purchased through our Platform.
Because Dietitian Nigeria connects users with independent dietitians, nutritionists, clinics, and other service providers, refund and cancellation terms may vary depending on the specific service or transaction.
1. Scope of This Policy
This policy applies to payments made through Dietitian Nigeria for services or products offered through the Platform, including where applicable:
- Dietitian and nutrition consultations
- Online nutrition consultations
- Appointment bookings
- Professional subscription plans
- Featured listings
- Premium or sponsored placements
- Nutrition-related products
- Other paid services offered through the Platform
2. Consultation and Appointment Refunds
If you have paid for a consultation with a dietitian, nutritionist, or clinic, refund eligibility may depend on the cancellation and refund policy associated with that professional or service.
2.1 Cancellation Before the Appointment
If you cancel an appointment before the scheduled consultation time, you may be eligible for a refund depending on the cancellation terms displayed at the time of booking.
Where no specific cancellation policy is displayed, refund requests will be reviewed on a case-by-case basis.
2.2 Professional Cancels the Appointment
If a professional cancels an appointment and an alternative appointment cannot reasonably be arranged, you may be eligible for a full refund of the amount paid for that appointment.
2.3 Missed Appointments
If you fail to attend a scheduled appointment without providing reasonable notice, the consultation fee may be non-refundable.
Professionals may have their own rules regarding missed appointments, late arrivals, and cancellations.
3. Late or Delayed Consultations
If a professional is significantly late or fails to provide the scheduled consultation, you should first contact the professional through the available communication channels.
If the issue cannot be resolved, you may contact Dietitian Nigeria support for assistance and review.
4. Subscription Plans for Professionals
Dietitian Nigeria may offer paid subscription plans to dietitians, nutritionists, clinics, and other eligible professionals.
Subscription fees are generally paid for access to Platform features and services for the applicable subscription period.
Unless otherwise stated at the time of purchase, subscription payments are non-refundable once the subscription period has commenced.
Cancelling a subscription will normally prevent future renewal but will not automatically result in a refund for the current subscription period.
Where a refund is required because of a duplicate payment, technical error, unauthorized transaction, or another exceptional circumstance, Dietitian Nigeria may review the request individually.
5. Featured Listings and Sponsored Placements
Payments for featured listings, premium placements, sponsored content, advertisements, or other promotional services are generally non-refundable once the promotional service has started.
If a promotional service has not yet started, you may contact us to request cancellation. Any refund will be considered based on the circumstances of the request and the service purchased.
6. Digital Services and Content
Where Dietitian Nigeria provides digital services, digital content, downloadable materials, or other electronically delivered products, refunds may not be available after the service or content has been accessed, delivered, or substantially used, except where required by applicable law.
7. Physical Products and Returns
Where physical nutrition-related products are sold through Dietitian Nigeria, the applicable seller’s return policy may apply.
Eligible products may generally be returned where they are defective, damaged during delivery, incorrect, or materially different from the product ordered, subject to applicable conditions.
Products must generally be returned in an unused condition and, where applicable, in their original packaging.
Certain products may not be eligible for return for health, hygiene, safety, or regulatory reasons.
7.1 Damaged Products
If you receive a damaged product, please contact us or the relevant seller as soon as reasonably possible after delivery.
You may be asked to provide photographs or other reasonable evidence of the damage to assist with the investigation.
7.2 Incorrect Products
If you receive a product that is different from the product you ordered, please contact the seller or Dietitian Nigeria support promptly.
Where the error is confirmed, the available remedy may include a replacement, exchange, or refund, depending on the circumstances.
8. Non-Returnable Items
Unless otherwise required by applicable law, certain products and services may not be eligible for return or refund.
These may include:
- Services that have already been fully provided
- Consultations that have already taken place
- Digital products that have already been accessed
- Personalized nutrition plans that have already been prepared and delivered
- Opened or used products where return is inappropriate for health or hygiene reasons
- Products specifically identified as non-returnable before purchase
9. Refund Request Process
To request a refund, please contact Dietitian Nigeria using the contact details provided below.
Please include sufficient information to help us identify the transaction, such as:
- Your name
- Email address associated with your account
- Appointment, order, or transaction reference
- Date of purchase or appointment
- Reason for the refund request
- Any relevant supporting information
We may request additional information where reasonably necessary to investigate and process your request.
10. Refund Review
Each refund request may be reviewed according to the type of service or product purchased, the applicable cancellation or return terms, the circumstances of the request, and applicable law.
Submitting a refund request does not automatically guarantee that a refund will be approved.
We will communicate the outcome of your request once our review has been completed.
11. How Refunds Are Processed
Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.
The time required for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution involved.
Dietitian Nigeria is not responsible for delays caused by a bank, payment processor, card issuer, or other third-party financial service.
12. Payment Processing Fees
Where permitted by applicable law, certain transaction or payment processing fees may not be refundable if they have already been incurred.
Any applicable fees or deductions will be communicated where reasonably possible before a refund is processed.
13. Duplicate or Incorrect Payments
If you believe you have been charged more than once for the same transaction or have made a payment in error, please contact us promptly.
After verifying the transaction, we will take appropriate steps to resolve the issue and, where applicable, issue a refund.
14. Unauthorized Transactions
If you believe that a transaction was made through your account without your authorization, please notify Dietitian Nigeria as soon as possible.
We may investigate the transaction and may request additional information to verify the claim.
You should also contact your bank or payment provider where appropriate.
15. Professional Disputes
Dietitian Nigeria provides a platform that allows users to discover and connect with independent dietitians, nutritionists, clinics, and other professionals.
Where a dispute concerns the quality, content, or outcome of a professional’s consultation or service, we may assist with communication and review where appropriate.
However, Dietitian Nigeria does not control the professional services provided by independent professionals and does not guarantee any specific health or nutrition outcome.
16. Fraudulent or Abusive Refund Requests
We reserve the right to investigate refund requests that appear fraudulent, abusive, dishonest, or inconsistent with the transaction history.
Accounts involved in suspected payment fraud, abuse, or repeated fraudulent refund requests may be restricted or suspended in accordance with our Terms and Conditions.
17. Changes to This Refund & Return Policy
We may update this Refund & Return Policy from time to time to reflect changes to our services, payment processes, business operations, or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
18. Contact Us
If you have questions about this Refund & Return Policy or wish to submit a refund or return request, please contact Dietitian Nigeria:
Dietitian Nigeria
Email:
support@dietitiannigeria.com
Phone:
+234 (703) 000-DIET
Website:
DietitianNigeria.com
By making a purchase or booking through Dietitian Nigeria, you acknowledge that you have read and understood this Refund & Return Policy.
